Shipping policy
Delivery
- We aim to dispatch all orders placed by 14:00 on the same working day, We are also aim to send every order on an express delivery when possible
- We are using carriers like DPD, Royal Mail, DHL, Amazon Logistics and UPS, we might choose different carriers when necessary.
- For delivery addresses within the mainland, we will endeavour to deliver the goods within the times stated in our Purchase Procedure, but time shall not be of the essence. If no times are specified, delivery shall be within a reasonable time.
- Should delivery be delayed by us for more than 7 working days from the delivery date you have the right to contact us and cancel the order. In this case we will investigate and come with a solution within 2 business days.
- We reserve the right to charge for re-delivery if you are not present at the agreed original delivery date.
- As soon as we have delivered the goods to you, you will be responsible for them. When we deliver the goods we will require you to sign for them. If you are not able to sign for a delivery, we will do our utmost to let you know when we intend to redeliver the goods again. Our responsibility for everything other than damage due to our negligence will end at the time the carrier tried to delivery the good policy can be seen below. The privacy policy forms part of these terms and conditions.
- We will Only ship to the following countries, United Kingdom, All countries members of the European Union, Canada, Australia United State of America, New Zealand, Israel, Jordon.
- the customer is to be labile to pay any duties or taxes required by the tax of the country the goods will be delivered when purchasing goods to be delivered outside the United Kingdom, Customer will be liable for the goods once it reached customers at the country the goods have been shipped to.
Complaint Procedure
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. We will however endeavour to acknowledge all complaints within 7 working days. If you have a complaint please contact us at:
Deutsch@Deutsch Ltd
Rozel house
55 Crowstone Road
Westcliff on sea
SS0 8BG
+44 20 8066 1611
If you are not satisfied with the manner in which your complaint has been handled and/or the complaint remains unsolved please write to:-
Mindel DeutschRozel house
55 Crowstone Road
Westcliff on sea
SS0 8BG